Your most frequent questions… 

Thanks to subscription licenses, you’ll always have the latest version of Zoner Photo Studio, and it will be enhanced with new features more often than ever. You’ll also get free technical support throughout your subscription period, and as a user with an active subscription to the latest version, you’ll be first in line for support.

We offer 1-year subscriptions. Pay for your one-year subscription at one time in full, or with monthly payments.

If you don’t renew your subscription in time, then Zoner Photo Studio X will switch into a 30-day protection period. During the protection period, you can still work with the program normally. When it runs out, it will be possible to start up the program, browse photos in it, and export them to standard formats. A subscription renewed during the protection period will link in to the previous running subscription. The day and month of your subscription’s expiration will also be retained, as well as any running discounts you had.

Example: You purchase ZPS X on October 20th, 2016, and you don’t renew your subscription until October 30th, 2017. Its next expiration date comes on October 20th, 2018.

Yes, we’ll be working on the program’s development nonstop. This is Zoner’s main product, and so we give it a lot of attention. Also, unlike our past licensing model, the subscription model enables us to publish new features multiple times per year, so that we can react more quickly to our users’ needs.

We currently only offer prepaid licenses for ZPS X. A ZPS X license includes free email technical support. Previous versions of Zoner Photo Studio are no longer available. 

Subscriptions can be canceled on any anniversary of their starting date. If you haven’t taken action to set up automatic renewal of your subscription, then it’s enough to simply not pay for the next period. You can give or withdraw assent to automatic renewal of your subscription in the settings for your Zoner Account, at https://www.zoner.com/account/.

To buy Zoner Photo Studio right away, click here.

1. Select Buy a New ZPS X License from the product options. If you want to give ZPS X as a gift, select Give the gift of ZPS X.
2. Log in to your Zoner account, or verify your account. If you don’t have a Zoner account, create one by entering your email.
3. Complete the order form. Choose whether you want a Single-user or Family license. Then, choose whether you want to pay yearly or with monthly payments.
4. You can add an optional product – our Complete Guide to Photo Editing in PDF-format.
5. Choose a payment method: credit card, PayPal or Google Play. If using credit card or PayPal, you can save the payment method and agree to automatic license renewal.
6. Enter your Billing Details.
7. Review the Order Confirmation. Make any necessary changes. Once your order is complete, click Confirm Your Order.
8. Proceed to the payment gateway. Your order confirmation or other necessary information is sent to your email. If you just created a new Zoner account with your order, an email with a link to confirm and activate your Zoner account is sent to the email you entered. You need this to activate Zoner Photo Studio X.

Check your spam folder, and make sure that you are checking the same address as you provided when making the order.

You’ll find the minimum and recommended system requirements for your computer here.
You can try Zoner Photo Studio before buying it, thanks to its 7-day trial version. The trial version contains all the functions of the full paid version.

Free Download

Yes. Licenses for Zoner Photo Studio X are per-user rather than per-computer. When you purchase a license, you gain a Zoner Account if you don’t have one yet, and your license is added to your account. Use your account to log in to ZPS X on any computer where it’s installed. In order for other people in your household to log in to the program (even on the same computer), you need to supplement your license with a family extension, thanks to which all the members of your household will be able to use ZPS X via their own accounts. This license can only be used for personal, non-commercial purposes.
Note.: The family license is for members of one household: people who permanently live together and cover living expenses together.

To purchase a new subscription year, use the renewal form on our website, or use your Zoner account. 

A one-year license renewal costs the same as a new license. To see the current price, visit: www.zoner.com/en/buy.

In certain special cases, ZPS X licenses are provided via an activation code. This code is normally used for starting a new subscription only. However, it’s possible that, alongside your subscription, you’ve purchased a retail box of ZPS X or acquired a code as a gift or prize. If you’d like to renew your license using an activation code, please write us, and we’ll help you renew. Don’t enter an activation code on a Zoner Account where you already have a subscription running. This would create a second, unrelated license starting from the date when you entered the code. That in turn would needlessly waste the rest of the license period for your original license.

No matter when you buy a renewal, it always ties in smoothly to the day when your current license year ends. So if for example your license ends on December 15th, the renewal will start on December 16th — even if you buy it in October.

Our support team will be glad to help you with this. Please turn to them via our contact form.

Your Zoner account grants you access to all ZPS X services, including license management, family license user administration, and email preferences for Zonerama and Learn Photography. It also provides a history of orders and invoices associated with your email address. You can also enter the ZPS X license activation code or license number of an older version of ZPS, giving you access to the installer for the older version. Use your Zoner account to manage orders and licenses so you never lose them again.

A Zoner account login is required to activate and run ZPS X and ZPS 18.

Learn why and how to make the most of your Zoner account in our article on Learn Photography.

Your Zoner account lets us know whether or not you qualify for upgrade discounts and makes it easier for you to activate Zoner Photo Studio later, since activation will require login to a Zoner Account. The other benefits of Zoner Accounts are described in the question “What are Zoner Accounts used for?”

If you don’t know the password for your account, use the Forgot your password? link during login.

A password-reset message will be sent to your e-mail inbox. Click the confirmation link in that message. This takes you to your Zoner Account webpage.

If you can’t remember the email for your account, then try the email addresses that you’ve used in recent years, one by one.

Internet access is needed when activating the program and for certain actions that are online by nature, like accessing the online Zonerama galleries or ordering photo products (calendars and canvas prints). However, for day-to-day functions like managing and editing pictures, you do not need to be online. ZPS also occasionally needs to check the validity of your license, and so we do not recommend being offline for longer than one month. This also ensures that you won’t miss out on any important program updates that bring fixes and new functions.

1. The in-program Help—press F1, or click the “?” icon at the top and then click “Help Contents”.
2. Videos on our Youtube channel.
3. Articles on our online magazine: learn.zoner.com.

Yes. We give priority in our free technical support to the users of the current subscription version, ZPS X.
As time and capacity allow, we also provide technical support to other users. For very old versions, our ability to provide support can be limited due to e.g. the absence of program updates to support the latest cameras or operating systems.

Zoner Photo Studio automatically supports a wide range of RAW files from DSLRs and medium-format cameras. If your camera is on our supported-cameras list, then you can develop your RAWs in ZPS immediately.

If it is not, then for full functionality please download the latest installer for the freeware named Adobe DNG Converter, and then run that installer.

Inside of ZPS, press Ctrl+M to show the Preferences window. Visit the RAW Format section and turn on the option named “Use Adobe DNG Converter to load RAW files.” If you’ve installed ADC to its usual location, then that’s all you need to do. Otherwise, click the folder icon on the right. A window appears. Use it to browse to the location of the Adobe DNG Converter .exe file, and then click Open. In either case, click Apply to apply the changes.

The PC version of Zoner Photo Studio will work on tablets with the PC version of Windows. Development of the Zoner Photo Studio – Edit & Go app for Android has been discontinued, and this app is no longer available.

We wish to fully concentrate on making our Windows software the very best. Because of this, we are not planning a version for the Macintosh operating system. However, you can run Zoner Photo Studio on Macintosh using Apple’s Boot Camp tool.

1. Check if your computer meets ZPS X system requirements.
2. You can check the functionality and support of HEIF formats directly in ZPS X by going to Settings (CTRL + M) - Preferences - Advanced.
   
   • If you see the message “HEVC codecs initialized successfully”, everything should work properly.
     
   • If you see the message “Cannot find HEVC codecs”, please install HEVC codecs for $0.99 from the Microsoft Store by clicking the button in ZPS X or directly from the Microsoft Store.
     
3. If you have an older version of ZPS, update to the latest version or contact us at support@zoner.com

We offer the free Zonerama web gallery service for everyone who’d like to create web albums and share and present their photos. It’s directly integrated into Zoner Photo Studio. You can even use it without being inside of ZPS—via the web interface at www.zonerama.com.
You can edit and organize your gallery photos right from inside of Zoner Photo Studio.

For instructions on setting up your gallery, see this article. For answers to frequently asked questions about Zonerama, see the FAQ page at the Zonerama website.

Yes. For example, you can customize your gallery’s intro slideshow as needed. You can organize your gallery into folders and albums and customize the order in which their photos are displayed. You can also password-protect and/or hide your albums. See this article for more information. For other up-to-date articles, see our magazine: Learn.zoner.com.

For the complete price list, see the Photo Products section.

We deliver your photo-printed items in 7 days or less within the EU, and in 14 days or less outside the EU.

New templates may arrive in future updates to ZPS X. We’ll inform you about them right inside the program or via e-mail.

A red warning informs you that your photo has extremely low resolution, and therefore we cannot guarantee satisfactory printing. An orange warning means that although it will be possible to print your photo product, here again the print quality will not be ideal. Try finding a copy of the same photo at higher resolution or using the uncropped original version of it. A cropped photo not have the same resolution as the original and thus may be lower-quality for large print jobs.
In both cases it often helps to choose a smaller format for the final photo product. For a photo book, instead of placing a photograph across the whole page, use it as a smaller photo to supplement other photos.

We regret to hear about the trouble, and we’re sure we’ll work it out together. Please write to support@zoner.com and send us both a picture of the whole item and a close-up on the defect, as well as a copy of the photo file used for creating the item (or, for multi-photo items, used for the defective part.) Thank you!